We realize questions will arise during your selection process. In an effort to address some of your concerns, listed below are some of the most commonly asked questions for your convenience:
Q: What type of Quality Assurance Program do you have in place?
A: CFM utilizes a “double check” system that includes daytime inspections by our customer service representatives and night time inspections by management personnel. CFM also provides a detailed start-up plan 30 days prior to starting work. We use “CFM Inspection Reports” and other proactive quality control reports designed to eliminate potential cleaning problems. CFM also generates a number of management reports to provide our operations/management personnel with the most accurate and up-to-date information about your account. We also provide our customers with a detailed schedule of all non-routine work, enabling management staff and customers to effectively monitor the results of our work. At CFM, we make sure that quality of service comes first.
Q: How do you ensure your cleaning crew is trustworthy?
A: CFM conducts thorough background checks and screens each and every employee before they ever set foot in your facility. That protects us as well as our customers.
Q: My building has unique cleaning issues. How do your managers customize service?
A: Cleaning personnel work under the supervision of a CFM manager and are given clear direction on a daily basis. Work objectives are defined in specific job descriptions. Each job manager promotes teamwork through organization and good communication. Experienced, energetic managers make certain that careful attention is given to every detail and to the special needs of our customers. The investment of time to provide feedback to our employees allows CFM to continually improve our operation and ensure quality service.
Q: A missed trash can is inevitable, so how do you respond if a cleaning issue arises?
A: CFM uses supervision and measurable performance standards to meet the needs of each customer. CFM will have in place an organizational structure to provide authority, responsibility, and accountability for all tasks and functions to control and enhance quality. Quality checks, reporting requirements, hands-on supervision, response mechanisms, and a back-up system of operational responsibilities will help create a proactive system to benefit your facility. Call us and concerns will be handled immediately.
Q: Why should CFM clean my building as apposed to my staff cleaning it?
A: You should consider us because:
1. Contract Cleaning Costs:
- Service charge – usually includes all items below in one predictable monthly number
2. In House Costs:
- Employer side FICA
- Employer side Medicare tax
- Employer FUTA tax
- State unemployment insurance tax
- Worker’s Compensation insurance
- Liability insurance
- Inefficient work setup.
- Benefit cost – Health insurance
- Benefit cost – Dental coverage
- Benefit cost – Pension, profit sharing, 401k
- Vehicle cost and repairs
- Sick time replacement labor cost
- Vacation time replacement labor cost
- Equipment cost
- Equipment repair cost
- Labor time spent fixing equipment
- Cleaning chemical costs
- Hiring and recruitment costs – newspaper advertising fees
- Manager’s time interviewing potential staff
- Manager’s time training staff
- Manager’s time motivating staff
- Manager’s time disciplining staff
- Manager’s time terminating, re-hiring, and retraining
- Time disputing unemployment claims
- Risk of increased state unemployment tax rates on all employees if cleaner collects benefits
- Possible litigation and legal expense from disputed termination
- Office employment paperwork – I-9’s, W-4’s and applications
- Office staff time – ongoing payroll paperwork
- Risk of increased Worker’s Comp. rates for all employees if cleaning employee files claim
Many businesses do their cleaning in house because they are under the impression that they are saving money. But if all the “hidden costs” are detailed and added up, the reality is often that it costs more to handle janitorial work with employees than with a motivated, cost effective service contractor.
Q: What additional services does CFM provide?
A: Our goal is to ensure each CFM customer’s facility is clean, well maintained, and serviced for optimal efficiency for their employees and for presentation to their customers. In addition to janitorial duties, we also provide the following:
- Janitorial Supplies Management
- Lawn & Landscaping Maintenance
- Lift and Heavy Equipment Operators
- Pest Control
- Temporary Labor
- Interior Plant Care
- Carpet Care & Maintenance
- General Maintenance & Repairs
- Grounds & Parking Deck Maintenance
- Electrical Service & Light Bulb Maintenance